Direct Care Australia is closely monitoring the COVID-19 pandemic. We are committed to the health and wellbeing of our people, clients and communities. We value our relationship with you and we want to reassure you that we are highly focussed on the health, well-being and safety of our staff, our customers and our stakeholders.
For daily updates on COVID-19 and Australia’s response, Direct Care Australia encourage you to visit the Department of Health website by clicking here.
Our Direct Care Australia team have put together an
Easy Read Guide for you about coronavirus (COVID-19)
The South Australian Emergency Management Act 2004
has issued a new directive for all In home and
Community Aged Care and Disability Support Workers
on the 8th of November, 2021.
SA Roadmap Update
SA Health have released a fresh health alert for COVID-19 outlining current testing recommendations and links for providers: https://www.covid-19.sa.gov.au/
SA Government has released a roadmap to a COVID safe economy in South Australia.
Click on the roadmap diagram to the left to enlarge and find out about SA’s Roadmap and Considerations.
Ongoing monitoring
Our Direct Care Australia Executive, Risk Management and COVID-19 Response Team have been working to make sure we are well prepared and that our plans are flexible enough to pivot as required. We meet daily to reassess the situation and share best practices and protocols in line with strict guidance with the advice provided by the Australian Government Department of Health and other regulatory Federal, State and International bodies.
Safety commitment
In addition to following the authority’s guidelines Direct Care Australia have introduced additional measures to reduce the risk to our team by encouraging many to work remotely where appropriate and by encouraging our staff to follow stringent infection control practices, social distancing protocols and to remain informed on a daily basis.
Our commitment to the people we support everywhere will remain unchanged. We will continue to provide consistent and safe services in the community and we remain accessible and ready to assist you with any challenges that COVID-19 presents for the people you support.
Coronavirus (COVID-19) Business Continuity
With the evolving situation around COVID-19, Direct Care Australia are well-prepared to act. We have a strong and responsive business continuity plan in place to ensure that our clients continue to receive immediate, high quality support 24 hours a day, 7 days a week.
Direct Care Australia is committed to providing a safe and healthy working environment for all of our staff to ensure that we continue to provide the highest levels of customer service at all times.
In addition to our 24/7 on call team, we have mobilised a backup remote workforce to manage essential services and we have contingency staff for replacement at short notice.
Direct Care Australia have also taken proactive measures including minimising staff travel, increasing the spacing between people at work sites, providing a range of Personal Protective Equipment (PPE) and hygiene materials, and ensuring all materials and surfaces are cleaned before and after their use.
Direct Care Australia is providing regular live digital updates particularly to our remote and frontline staff to ensure they receive timely and relevant direction as matters change or alter in any way.
Frequently Asked Questions
Help & Advice
Useful links and phone numbers
National Coronavirus Health
Information Line: 1800 020 080National Coronavirus
Health Information Line:
1800 020 080-
Heath Direct: 1800 022 222
Find the facts from the Australian Government Department of Health
Health Direct Coronavirus (COVID-19)
Symptom Checker
Answer questions about your symptoms to see if you need to seek medical help or get tested.
This tool is available online at any time.
Next Steps
Provide feedback
If you have any feedback please send them to or via the DCA Website feedback form here.
Direct Care Australia acknowledges that the uncertainty around the future impacts of COVID-19 may cause concern. We want to reassure all our customers and stakeholders that we are here to support you during this period of uncertainty.
