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Mr and Mrs Biz and Fran

We would like to notify management of a particular staff member in your team, namely Joanne, for her most gentle and friendly manner when attending at my house on a fortnightly basis. Joanne is excellent and thorough in her field of duty and it is simply a real pleasure to have her come to my home. Please pass on our gratitude to Joanne as it is truly appreciated! Many thanks

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