Please Note
Direct Care Australia staff will ask you about your income to work out the amount you will need to pay for your Home Care Package.
Basic Daily Fee
Direct Care Australia does not charge a Basic Daily Fee to clients.
Income Tested Care Fee
If you have additional income, you may be asked to pay the Income tested care fees. Centrelink will work out the fee based on your financial situation. Your home is not included in determining the income by the Centrelink.
Home Care Packages Rates Schedule
1st July 2025 - 31st October 2025
Personal Care, Domestic Services, Social Support Garden & Home Maintenance, and In-Home Respite
| Monday – Friday | 6am – 8pm | $81.74 per hour |
| 8pm – 10pm | $100.54 per hour | |
| 10pm – 6am | $103.81 per hour | |
| Saturday | Day & Night | $115.25 per hour |
| Sunday | Day & Night | $143.05 per hour |
| Public Holidays | Day & Night | $163.48 per hour |
| Passive Overnights | Available on request | At demand per night |
Occupational Therapy Rate
| Monday – Friday non Public Holidays | 9am – 5pm |
| $190 per hour |
Nursing – Registered Nurse
| Monday – Friday non Public Holidays | 6am – 8pm | |
| $159.00 per hour | ||
| Monday – Friday | 6am – 8pm | $140.55 per half hour |
| Telephone Consultation | $55.50 per 15 mins |
Kilometre Rate
Kilometer Rate $1.30 per km
Wellbeing Support
| Monday – Friday non Public Holidays | 6am – 8pm | $69.74 per half hour |
Conditions for 30 minutes Wellbeing Support
Ad-hoc wellbeing check only.
Other Charges
Package Management Fee
The Package management fee supports the business to cover:
- Coordinate and organise third-party services (outside of clinical decisions).
- Prepare invoices, monthly statements and claims.
- Manage records.
- Respond to invoice queries.
- Arrange home modifications and buy goods, equipment, and assistive technology.
- Ensure third-party staff are suitable, such as with police checks.
- Quality improvement, compliance, and assurance activities
- Prepare and submit reports on quality.
- Maintain COVID vaccination compliance documents.
| Level of Package Management | Level 1 (per fortnight) | Level 2 (per fortnight) | Level 3 (per fortnight) | Level 4 (per fortnight) |
| DCA Managed or Self-Managed | $46.35 | $84.46 | $185.4 | $278.1 |
Care Management
The Case Management Fee is subject to Direct Care Australia’s Fair Use Guidelines which are outlined below and includes:
- Reviewing Home care agreement and care plan to ensure all services, including third-party, aligns with all other supports.
- Partnering with care recipient and their family about all aspects of care provision.
- Clinical governance.
- Ensuring services are culturally safe
- Identifying and addressing risks to the care recipient’s safety, health and wellbeing
| Level of Package Management | Level 1 (per fortnight) | Level 2 (per fortnight) | Level 3 (per fortnight) | Level 4 (per fortnight) |
| DCA Managed | $71.20 / 1 hour | $125.51 / 1 hour | $273.29 / 2 hours | $413.14 / 4 hours |
| Self-Managed | $27.05 / half hour | $44.91 / half hour | $95.58 / 1 hour | $147.84 / 1 hour |
SERVICE CHARGING
- A minimum two-hour service fee is recommended unless otherwise negotiated1.
- After the second hour, services are charged in 15-minute increments.
- Any of above services delivered by a third party provider will be charged at the same rates as those offered by Direct Care Australia.
- If the third-party provider charges a higher rate than Direct Care Australia, you will be charged at the third-party provider's rate.
1. Please Consult with your Care Partners To address your Specific individual requirements.
CANCELLATION/RESCHEDULING FEE
- No fee for services cancelled or rescheduled at least 24 hours' notice.
- 50% charge for Cancellations or reschedules within 48- and 24-hours’ notice
- Full Charge for Cancellations made within 24 hours of the scheduled shift.
MONTHLY STATEMENTS
- Your Care Partner will confirm all in-home services and brokered services each month.
- A monthly statement will be sent to you and/or your nominated representative around 20th of each month.
